1. Information We Collect

We collect information when you sign up for our SMS messaging service through an in-person form at our medical spa. The information we collect includes:

Personal Information:

• Name: Your full name for personalized communications
• Phone Number: Your mobile phone number to send you text messages
• Staff Member: Which staff member you work with (for internal organization only)

Technical Information:

• Device Information: Basic information about your mobile device type when you receive messages
• Message Delivery Data: Information about whether messages were successfully delivered
• Network Information: Your mobile carrier information for message delivery

2. How We Use Your Information

We use your information only to send you SMS and MMS messages for the following purposes:

• Appointment Reminders: Text messages about your upcoming appointments
• Skincare Tips: Helpful information about skincare and treatment care
• Promotional Offers: Special deals and discounts for our medical spa services

We do not use your information for any other purposes beyond sending these SMS/MMS messages.

3. Message Consent & Frequency

Before we send you any text messages, you must provide express consent by completing our in-person sign-up form and checking the consent boxes.

Important Message Information:

• Consent Required: You must agree to receive messages before we can send them
• Message Frequency: Message frequency varies based on your appointments and our promotions
• Costs: Msg & data rates may apply according to your mobile plan
• Carriers: Service works with all major U.S. mobile carriers

By providing your phone number and consent, you agree to receive text messages from Contoura MedSpa at the number you provided.

5. Data Sharing

We do not sell, rent, or share your personal information with any third parties for marketing purposes.

Your phone number, name, and messaging information stay with us and are not given to other companies, marketers, or businesses.

Limited Exceptions:

We may share your information only when:

• Required by law or legal process
• Necessary to protect our business or others from harm
• You give us specific permission to share it

6. Data Security

We protect your personal information using standard security measures:

• Secure Storage: Your data is stored on secure systems with password protection
• Limited Access: Only authorized staff members can access your information
• Safe Transmission: Messages are sent through secure, encrypted connections
• Regular Updates: We keep our security systems current and monitored

While we use industry-standard safeguards, no method of electronic storage or transmission is 100% secure.

7. Data Retention

We retain SMS opt-in records for as long as required to provide services or comply with legal requirements.

How Long We Keep Your Information:

• Active Customers: While you're receiving messages from us
• After Opt-Out: We keep opt-out records to honor your request not to receive messages
• Legal Requirements: Some records may be kept longer if required by law

When no longer needed, your information is securely deleted from our systems.

8. User Rights

You have the right to access, correct, or delete your personal information. To exercise these rights, contact us directly:

Your Rights Include:

• Access: Request to see what personal information we have about you
• Correction: Ask us to fix any incorrect information
• Deletion: Request that we delete your personal information
• Opt-Out: Stop receiving messages at any time

To make any of these requests, call us at (770) 250-6000 or email info@contouramedspa.com. We'll respond to your request promptly.

9. Policy Updates

This privacy policy may be updated from time to time. When we make changes, we will post the updated policy to this same URL with a visible update date at the top of the page.

We encourage you to review this policy periodically. Continued use of our messaging service after changes are posted means you accept the updated policy.